Straight answers to what people ask us.

Yes. Call us with your address and a good phone number. We send it to the technician on call, and he calls you when he's on the way. If it's still running, tell us what the thermostat is set to and what the house is reading. That helps the technician.

Yes. The technician calls when he's on the way. If you need more notice, like time to drive home from work, tell us and we'll pass it along.

After hours, the on-call technician may have a call or two ahead of you. We give you a rough window when we can, and he calls when he's on the way. For next-day visits, the office calls you that morning with a better time frame.

Tell us exactly what it says, and text a photo to 361-446-6925 if you can. We'll try to help over the phone. If it's still not right, we can send a technician that evening or the next day, whichever you prefer.

The office is open Monday through Friday, 8 AM to 5 PM. Nights, weekends, and holidays, the phone rolls to our on-call manager. Someone answers 24/7.

We have technicians on call evenings, weekends, and holidays. If it can wait, you can pick a regular weekday visit instead.

Our office and our technicians call from 361-446-6925. Save it in your phone so you don't miss us.

Yes. We'll send the technician on call, tonight if you'd like or the next day if you'd rather wait. If you've had this leak before, tell us, so the technician knows to check the drain pan and drain line.

Yes. Clogged drain lines are one of the most common calls we get, and the technician can clear it the same day. On some newer systems, a full pan shuts the system off, so it can look like the whole air conditioner quit.

Newer systems have safety devices that shut the outdoor unit off when they detect a problem, like a full drain pan. A technician should check it. We can send someone tonight or first thing in the morning.

A blank thermostat usually means the system isn't sending power to it, so it's more than a battery problem. We'll send a technician to find out why.

Yes. Turn it off if it's shaking or getting louder. That often points to the indoor blower. Call us and we'll get a technician scheduled.

Usually. Our technicians carry common parts like capacitors, contactors, motors, and refrigerant. Specialty parts or duct materials may have to be ordered or handled on a weekday visit.

Yes, we'll send someone back. If it's related to work we did, the return visit isn't charged. If it's a different problem, or a repair we recommended last time hasn't been done yet, it's billed as a regular service call.

We can add refrigerant to get you cooling again, but that's a short-term fix. The real repair is finding and fixing the leak. That's best scheduled during regular hours, so the technician has the time and materials to track it down.

Comfort Club is our check-up plan. Members get two check-ups a year, 15% off parts, 5% off a new system, the $95 diagnostic waived, priority scheduling, and 24/7 emergency service with no overtime charges. It keeps your system running its best, and it starts at $169.99 per system.

The office reaches out ahead of each season to schedule your next check-up. If you need us between visits, call the same number. We take weekend calls, members included.

We keep regular air filters on hand and can order others, like high-efficiency filters. We don't generally sell parts over the counter. Call during office hours to check what's in stock.

Our main equipment brand is American Standard. Our technicians also service other brands, and the office can go over options with you during office hours.

Not always. Our technician will tell you whether a repair will keep it running or whether replacing it makes more sense.

Each quote lists what's included. If something isn't clear, like whether new refrigerant lines are part of it, the office will confirm before you decide.

Yes. Estimates on a new American Standard system are free. We look at your home, then go over the options. Repair visits are different: those carry a service fee (see Cost and payment).

The easiest way to approve is the approve-and-sign button in the estimate email. It comes straight back to us. Replying to that email won't reach the office, so if the button doesn't work, text your approval to 361-446-6925 or email [email protected]. Once it's approved, we'll set the day and let you or your tenant know.

The service fee covers the work done in the first hour, not just the trip. After the first hour, time is billed in quarter-hour steps, plus any parts. Weekday visits cost less than evenings and weekends. We'll tell you the current rate when you call.

Yes. Evenings, weekends, and holidays have an after-hours rate that's higher than our weekday rate. If the problem can wait, you can choose a weekday visit. We'll give you both options so you can decide.

We can give a rough idea, but an exact price needs a technician to see the system first. If we've already been out, we can go over the estimate on your account.

You can pay the technician on site by card, check, or cash. After hours the office is closed and there's no drop box, so call during office hours to arrange anything else.

Yes. Approved buyers may qualify for financing on a new system. Terms vary. Call and we'll walk you through what's available.

Yes. Give us your tenant's or guest's name and number, or any door, lock box, or gate access, and we'll put it on the work order. The technician calls ahead, and we can call you to approve the work.

We'll check the notes on your account, mark it for follow-up, and the office will reach out. Tell us how you'd like to hear back: call, text, or email.

Yes. Text the address, your name, and your email to 361-446-6925, and we'll add it to your account. If the air is out or water is leaking, call instead so we can get a technician moving.

Yes. We work on air conditioning for businesses as well as homes, and we can send the on-call technician for an emergency. For specialty work we don't do, like certified air balancing reports for the city, we'll point you to someone who does.

Corpus Christi and nearby communities, including Portland, Robstown, Calallen, Flour Bluff, and Port Aransas. Not sure if you're in our area? Call and ask.

Yes. Our duct cleaning division handles duct cleaning, dryer vents, and indoor air.